First Time Customer moving to our area? Complete our utility service request form

Note: Transfer Service requests made after 4:00 PM Central time will be processed the next business day.

Customer Connect is a new tool that will help you use the data from your meter to manage your utility usage. We will be moving all of our online functions to CustomerConnect in the near future, however you can register now and you will be able to:

  • View hourly, weekly and monthly usage reports
  • Compare your usage to prior periods
  • Request email and SMS notifications for usage that exceeds the targets that you set
  • View Billing History reports
  • Browse our library of articles including conservation tips and tools

Go to CustomerConnect

I already have an eCare login, but I havenít registered for Customer Connect

I donít have an eCare login but I want to create a login for CustomerConnect

I already have a CustomerConnect login


Account Number:   -
Email Address:  
Personal Identification Number:  *Required

To access your account, enter either your account number OR email address AND required pin;
(example: account 002-0012345-01 would be entered as 12345-01).

Sign Up now to create your online account.

The City is now offering Recurring Credit/Debit Card Utility Payments for Residential Accounts! Learn More

Please contact Utility Customer Services at (512) 393-8383 or if you need assistance.

Forgot your password? Click Here and we will email it to you.

Contact Us